FAQ

Keeping your profile up to date on AltroScambio is quick and easy.

Click on your user menu icon and select [Profile Settings]. From there, you'll access a dedicated control panel where you can manage and update all the information associated with your account.

Below is an overview of each section available in your profile settings.

Profile Information

This section contains your personal and contact details, along with various account preferences that affect how you use AltroScambio.

You can update your information at any time to ensure your profile remains accurate and current.

Location

Here you can specify your location.

This information helps improve local product searches and allows other users to see where you are based when viewing your products or profile.

Shipping Address

Add the address where you would like to receive your purchases.

Once saved, AltroScambio will remember this information, making future checkouts faster and more convenient.

Billing Address

Use this section to manage the billing details associated with invoices and purchase receipts.

As with your shipping address, saving this information in advance means you won't need to re-enter it every time you place an order.

Social Media

Add links to your social media profiles here.

Sharing your social channels can help others discover your work, showcase your creativity, and learn more about you and your projects.

Privacy and Consent

This is an important section that allows you to manage how your personal information is used within the AltroScambio platform.

We encourage you to review our Privacy Policy carefully to understand what information is collected, how it is used, and the choices available to you regarding your data.

Change Password

Your account security is important.

We recommend updating your password periodically as a best practice to help protect your personal information and account activity.

When creating a password, choose one that is strong, unique, and difficult for others to guess.

Delete Account

If you decide that you no longer wish to use AltroScambio, you can submit a request to delete your account from this section.

Important

Account deletion requests are not processed automatically.

Once your request is submitted, AltroScambio's support team will review it to ensure there are no pending issues or legal obligations that could prevent the account from being removed.

Throughout the process, you will receive updates on the status of your request using the contact information associated with your profile, primarily via email.

If no issues are identified, our support team will permanently remove your account and the associated personal information from the AltroScambio system.

Please note that certain transaction-related records may need to be retained for a legally required period of time. Where this applies, the information will be kept only to satisfy legal and regulatory obligations and will be securely deleted as soon as the applicable retention period expires.

Your privacy remains a priority, and all data handling activities are carried out in accordance with applicable legal requirements and your account deletion request.