FAQ

We are sorry to hear that a purchased product did not fully meet your expectations.

Our priority is to provide a simple, secure, and transparent shopping experience. For this reason, AltroScambio offers a structured returns process designed to make returning an item as straightforward, clear, and efficient as possible.

For complete and detailed information, we recommend reviewing the following policies:

• Buyer Policy

• Dispute Resolution Policy

Your Right to Return

In accordance with applicable laws, platform policies, and your statutory right of withdrawal, you may initiate a return request directly through the AltroScambio platform.

The returns process has been designed to be intuitive and user-friendly, guiding you through every stage—from the initial request to the final resolution of the case.

AltroScambio and its Sellers are committed to working collaboratively with customers to ensure that returns are handled efficiently, minimizing inconvenience while safeguarding your rights throughout the process.

Before Requesting a Return

As a best practice, we encourage you to contact the Seller before opening a return request. In many cases, a mutually satisfactory solution can be reached quickly and amicably without the need to initiate a formal return procedure.

Please also pay particular attention when purchasing digital products. During the purchasing process, you will be provided with specific information regarding your rights and any conditions applicable to withdrawals or cancellations.

In addition, we recommend carefully reviewing the product description and any specifications provided by the Seller before completing a purchase. Doing so can help prevent misunderstandings and ensure that the product meets your expectations.

How to Submit a Return Request

Starting a return request is straightforward:

1. Open the [User] menu.

2. Select [Orders].

3. Access the [Orders] panel.

4. Locate and note the order number that contains the item you wish to return.

5. Open the [Refund Requests] section.

6. Select [Submit a Refund Request].

7. Choose the item (and corresponding order) that you would like to return.

8. Provide a clear and detailed explanation of the reason for your return request.

What Happens Next?

Once your request has been submitted, our team will review the information provided and evaluate your case.

You will be informed of the next steps and any actions required to complete the returns process. From that point onward, simply follow the instructions provided by AltroScambio or the Seller to bring the return procedure to a successful conclusion.