FAQ

If you encounter an issue with a payment attempt on the AltroScambio platform, we recommend first reviewing the most common causes that may prevent a transaction from being completed successfully.

Please verify the following:

• The payment details entered are correct.

• The selected payment method has not expired and remains valid.

• Sufficient funds or credit are available on the selected payment method to cover the total transaction amount.

If the Issue Persists

If these checks do not reveal any obvious issues, we recommend contacting our support team for a more detailed review of the situation.

Our administrative team will work with you to investigate the issue, identify any potential causes, and determine the most appropriate solution.

Important Information Regarding Payment Data

In accordance with our Privacy Policy, AltroScambio does not store your banking or payment card details.

The platform retains only the information necessary to manage the transaction itself, such as:

• The items purchased

• The payment method selected (method type only, not the underlying payment credentials)

• The transaction amount

As a result, the technical processing of payments is handled directly by our payment service providers rather than by AltroScambio.

While we will make every effort to assist you, there may be situations where the information available to us does not allow for an in-depth technical analysis of the payment process. In such cases, additional investigation involving the payment provider may be required.

Requesting Assistance

Given the sensitive nature of payment-related matters, we strongly recommend opening a [Support Ticket] through the dedicated option available in the [Help Center].

Our team is committed to providing timely assistance and will work diligently with you to help resolve the issue as efficiently as possible.