FAQ

AltroScambio provides comprehensive tools that allow you to monitor and manage your purchases throughout the entire order lifecycle.

You can access your order information at any time through the User Menu by selecting [Orders].

Within this area, you will find several sections containing detailed information related to your purchases and account activity.

Orders

This section contains a complete list of the orders you have placed through the platform.

For each order, the following summary information is displayed:

• Order Number

• Amount Paid

• Order Status

• Order Date

• Access to Order Details

The Order Number is particularly important and should always be referenced when contacting customer support or requesting assistance. It serves as the unique identifier that enables our team to locate and review all information associated with a specific transaction.

By selecting Order Details, you can view additional information, including:

• Payment details

• Shipping address

• Billing address

• Purchased product(s)

• Shipment information

• Detailed cost breakdown used to calculate the order total

From this section, you may also request and download the fiscal receipt or invoice associated with your purchase by selecting [View Invoice].

Quote Requests

This section displays products for which you have requested a quotation prior to purchase.

From here, you can:

• Accept a quotation received from a seller

• Decline a quotation

• Request an updated or alternative quotation

Once a quotation has been accepted, you may proceed with the purchase of the corresponding product.

Downloads

This section contains all of your purchases of digital products for which downloadable content is available.

From here, you can access and download the digital files associated with your completed purchases directly to your device.

Refund Requests

This is an important section that allows you to monitor all refund and return requests submitted through the platform.

For each request, you can view its current status and follow the progress of the review and resolution process.

Before contacting support for updates regarding a refund request, we recommend consulting this section, as it often contains the most current information available regarding your case.

As with all purchase-related inquiries, the Order Number remains the key reference used to identify the transaction associated with a refund request.

By accessing the [Details] panel, you can view additional information, including:

• The name of the Seller

• Messages exchanged during the refund process

• Other information relevant to the request

These details provide a complete overview of the status and history of the refund case, helping you track its progress and stay informed throughout the process.