FAQ

What fees are charged for each purchase?

AltroScambio is a complex ecosystem designed to support a community of creators, sellers, buyers, and social initiatives. To ensure the long-term sustainability of the platform, a small service commission is applied to each purchase.

In line with AltroScambio's values and mission, this commission serves two primary purposes:

  • Supporting the operation and development of the marketplace, ensuring that the platform can continue to provide services, tools, and opportunities to its community.

  • Contributing to the support of participating social and community organizations, particularly smaller initiatives that may benefit from the visibility and resources generated through the AltroScambio network.

This approach reflects AltroScambio's commitment to recognizing and valuing the work of those who invest time, skill, and creativity in their products, while also promoting and supporting organizations and projects that might otherwise struggle to gain visibility due to their size or local scope.

By making a purchase on AltroScambio, users not only support individual creators and businesses but also contribute to the growth and sustainability of a broader ecosystem built on collaboration, inclusivity, and shared value.

Understanding the AltroScambio Commission

The commission applied by AltroScambio is made up of several components, each contributing to the operation of the platform and the services associated with processing and managing transactions.

The following sections explain in detail how the commission is structured and how it is calculated.

 

Name

Value

How it works

Commission AltroScambio

Order Value

%

< 50 €

14,0

50 € – 250 €

11,0

250 € - 500 €

8,5

> 500 €

6,5

 

 

Applied to the total value of the items in your order.
 
his fee represents the core contribution that supports the entire AltroScambio ecosystem. It is applied because it constitutes the primary source of funding for the marketplace, enabling the platform to operate, evolve, and continue providing services to its community of buyers, sellers, and partners.

By contributing through this commission, users help ensure the long-term sustainability of the AltroScambio project and the continued development of the services and opportunities it offers.

 

 

Purchase Protection

4%

 

Applied to the total value of the items in your order.
 
This contribution helps us maintain the flexibility and resources needed to provide effective customer support whenever issues arise during the purchasing process.

By applying this small fee to each order, AltroScambio is able to manage purchase-related concerns promptly and offer assistance with the highest level of commitment to users who experience difficulties or require support regarding their orders. This enables us to respond efficiently, facilitate problem resolution, and ensure a reliable and positive marketplace experience for all members of the community.

 

VAT
(Value Added Tax)

22%

 

The VAT component is an important element of the overall fee structure, as it affects both the AltroScambio Service Fee and the Purchase Protection Fee.

VAT is calculated on the combined value of these two fees and is remitted in full to the Italian tax authorities in accordance with applicable Italian tax regulations.

We display this amount separately to ensure maximum transparency regarding the calculation of the fees applied to your order. This allows you to clearly understand how the final commission is determined and how the amount shown in your cart at checkout is calculated.

 

 

Example Commission Calculation

Let's look at a simple example to understand how the various components described above are applied to a typical order placed through AltroScambio.

This example illustrates how the AltroScambio Service Fee, the Purchase Protection Fee and the applicable VAT are calculated and combined to determine the final amount displayed during checkout.

 

Item

Value

Prd 1

100,00

Prd 2

75,00

Order Total

175,00

Commission AltroScambio 11%

19,25

Purchase Protection 4%

7,00

VAT 22%

5,78

Total before Shipping costs

207,03

 

You now have a complete understanding of how commissions are calculated on AltroScambio.

We believe that transparency is essential to building a trusted marketplace experience. For this reason, every component that contributes to the final commission amount is clearly identified and explained, allowing you to understand exactly how the fees associated with your order are determined.

The detailed breakdown displayed during checkout ensures full visibility of all applicable charges before your purchase is completed.

 

 

Still have questions?

If you still have a question, you can submit a support request here.   Contact Support

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