FAQ

AltroScambio is committed to building—and above all maintaining—a safe, respectful, and inclusive community, where every user can participate without feeling excluded, discriminated against, or negatively impacted by the conduct or content of others.

To support this objective, the platform provides all users with the ability to submit a report whenever they encounter content, products, or behavior that may violate AltroScambio policies or community standards during the normal use of the platform.

The Importance of Responsible Reporting

Submitting a report is a serious responsibility.

Each report initiates a formal review process that may lead to significant decisions affecting:

• The reported product or content;

• The seller or account responsible for that content;

• In certain circumstances, the reporting user.

For this reason, reports should only be submitted when there is a genuine and well-founded concern regarding a potential violation of the platform's policies or applicable regulations.

A reporting procedure should not be used as a means of resolving disagreements or commercial disputes with a Seller or with AltroScambio itself. Specific procedures exist for those situations, as outlined in the Dispute Resolution Policy.

Review the Applicable Policies Before Reporting

Before submitting a report, we strongly encourage you to carefully review the relevant AltroScambio policies to determine whether the situation genuinely constitutes a violation.

The most relevant policies include:

• Terms and Conditions of Use

• Privacy Policy

• Anti-Discrimination Policy

• Prohibited Items Policy

• Adult Products and Content Policy

• Intellectual Property Policy

• Trademark Policy

More generally, you may wish to consult the complete collection of AltroScambio Policies and Regulations, which collectively define the standards and requirements applicable to all users, sellers, products, and content published on the platform.

Submitting a Report

If, after reviewing the applicable policies, you reasonably believe that a violation has occurred, we encourage you to submit a report using the dedicated reporting option available on each product page:

Please complete the information form carefully, providing all relevant details needed to help our support team understand the nature of your report and the reasons for submitting it.

The more accurate and complete the information provided, the more effectively our team will be able to review the situation and take appropriate action.

Every Report Is Reviewed

No report is ever ignored.

As soon as you submit your report, the review process will begin.

Depending on the nature of the case, our team may contact you to request additional information or clarification regarding any aspect of the report that requires further investigation. If necessary, communications will be sent through the contact channels you authorized during registration.

If you are using AltroScambio as a Guest User, please ensure that you provide appropriate contact information within the report form. This will allow our team to communicate with you regarding the progress and outcome of the review process. Without valid contact details, we may be unable to provide updates or request any additional information that may be required.

We hope that AltroScambio will always remain a safe, welcoming, and enjoyable environment for all members of the community.

Should you ever encounter conduct, content, or products that appear to violate our policies, you now know how to submit a report and help us maintain the standards that protect the integrity of the platform for everyone.